Privacy policy for FxPro forex clients in Canada

FxPro collects, uses and stores client information in line with Canadian privacy rules, including PIPEDA and relevant provincial laws. Personal data is taken when a client opens an account or uses the forex and CFD trading services, such as identity details, contact data, financial information, and records of trading activity and platform use. This information is used to verify identity, evaluate trading experience, process trades and payments, and meet anti-money laundering and other regulatory duties. Data may be shared with banks, payment providers, technology vendors and public authorities, but only for specified purposes and subject to confidentiality requirements. Some personal information can be transferred and stored outside Canada when service providers or group entities are located in other jurisdictions, with safeguards applied to those transfers. Clients in Canada have rights to access and correct their data, to limit certain uses where consent is the legal basis, and to complain to the Office of the Privacy Commissioner of Canada. Information is kept only as long as required for regulatory, legal and business reasons, and is protected with technical and organizational security measures.

FxPro collects personal information that is needed to provide forex and CFD services and to meet regulatory obligations. This typically includes:

• Identification and contact information such as name, address, date of birth and contact details
• Financial information relevant to funding, withdrawals and assessing suitability
• Identification documents required for identity verification
• Information about trading activity on the platform
• Technical and usage data about devices and interactions with the online services

The main purposes of this data use are:

• Opening and maintaining trading accounts
• Checking identity and assessing trading experience and suitability
• Executing trades, processing deposits and withdrawals, and keeping accurate records
• Meeting anti-money laundering and counter-terrorist financing requirements
• Responding to lawful requests from regulators and public authorities
• Providing customer support and communicating changes to terms or services

Personal information is not sold to third parties for marketing purposes.

Personal information can be shared with third parties when this is necessary for the operation of forex trading services or required by law. Typical recipients include:

• Banks, payment processors and financial institutions for deposits, withdrawals and currency conversion
• Regulatory and government bodies when there is a legal obligation to report or disclose information
• Service providers such as technology vendors, data storage firms and compliance consultants under contractual confidentiality terms

Client data is stored on secure servers that may be located in Canada or other countries where FxPro group entities or service providers operate. Some information may therefore be processed outside Canada. When data is transferred internationally, contractual and organizational safeguards are applied so that the handling of personal information remains consistent with Canadian privacy requirements.

Clients can request information about the locations where their data is processed and about the use of foreign service providers, subject to legal and operational limits.

Canadian privacy legislation gives FxPro clients several rights in relation to their data. In particular, a client may:

• Request access to the personal information held about that client
• Ask for correction of inaccurate or incomplete records
• Withdraw consent for certain uses where consent is the legal basis
• Raise concerns or complaints about privacy handling

Access requests are generally handled within a reasonable period, often within about 30 days, subject to legal restrictions. Corrections are made once the requested change is verified.

Withdrawing consent may limit the ability of FxPro to maintain a trading account or to satisfy regulatory duties. For example, if a client no longer consents to the use of identification data for verification, ongoing service may not be possible. If a client is not satisfied with FxPro's response to a privacy concern, a complaint can be submitted to the Office of the Privacy Commissioner of Canada.

To exercise these rights, clients can contact FxPro via secure messaging in the client portal, by email to the compliance department, or by postal mail to the registered address. Responses are provided in line with applicable Canadian privacy rules, including information about any lawful exceptions.

Personal data is retained only for as long as needed for the purposes for which it was collected and to comply with statutory and regulatory obligations. Account and transaction records are normally kept for at least six years from account closure or the last transaction, in line with financial record-keeping rules. Some records may be held for longer if required for regulatory investigations, tax purposes or legal proceedings.

To reduce the risk of unauthorized access, disclosure, alteration or loss, FxPro applies technical and organizational measures that include:

• Encryption of data when it is transmitted and stored
• Access controls so that only authorized personnel can view certain information
• Regular reviews and tests of security arrangements
• Staff training on data protection obligations

No system is completely immune to security incidents. If a breach occurs that presents a risk to clients' rights and freedoms, affected individuals and the relevant Canadian privacy authorities are notified as required. Steps are then taken to contain the incident, investigate the cause and improve safeguards.

When a user visits the FxPro website or uses its trading platform, cookies and similar technologies are used to support functionality and gather usage statistics. Cookies are small text files placed on a device to recognize returning users, remember preferences and improve platform performance.

FxPro uses both:

• Session cookies, which are deleted when the browser is closed
• Persistent cookies, which remain on the device for a set period

Analytics tools may also be used to collect aggregated and anonymized data about how visitors interact with pages, tools and features. This helps to identify technical issues and improve the user experience.

Most browsers allow users to manage cookie preferences, including blocking or deleting cookies. Doing so may affect how some features of the site or trading platform operate. Cookies are not used to collect sensitive personal information without consent. For more detail about specific tracking tools or to change preferences, clients can consult the cookie policy or contact client support.

Questions about how FxPro handles personal information, requests to exercise privacy rights, or concerns about possible non-compliance with Canadian privacy law can be directed to FxPro's compliance function. Contact options include the secure messaging system in the client portal, email and postal mail to the registered office.

If a client believes that a concern has not been addressed appropriately, the matter can be taken to the Office of the Privacy Commissioner of Canada. The Office is an independent body that reviews privacy complaints and may provide guidance or pursue further action where required under Canadian law.

FxPro indicates that privacy concerns are treated seriously and that maintaining client trust is a central element when offering forex and CFD trading services in Canada.